Focused Claims Service
Vehicle Hire Insurance provides a full in-house claims service from appointment of assessors through to finalisation and payment of claims. VHI's service objective is to expedite your repairs. We are dedicated to reducing off-road time to your vehicles and income loss to your business. Quick acceptance of your claims allows for a fast efficient claims service.
Should you provide all necessary information to accept your claim, VHI will act on the same day to appoint an assessor. Our assessors will in most circumstances attend to and immediately authorise your repairs the following day.
We work closely with service providers including auction houses to ensure we maximise salvage on total loss vehicles to further minimise the cost of claims.
VHI vigilantly pursues claims against at fault third parties and hirers in breach of your hire agreement. VHI claims personnel are happy to supply regular claims updates or co-ordinate with you to access regular claims reporting to provide you with information on your claims trends that may ultimately effect your premium.
VHI Claims Lodgment Procedure
- Tow vehicle to the nearest place of safety
- Have a repairer arrange a quotation on the vehicle
- Have the hirer/driver complete the Hirer Collision or Damage Report Form in full
- Authorised agent to complete Rental Fleet Operator Claim Form
- Forward Rental Fleet Operator Claim Form, Hirer Collision or Damage Report Form, repair quote & hire agreement to VHI
- Forward any Third party demands to VHI for immediate attention
VHI Total loss Guarantee
A Guarantee Applicable to Comprehensively Insured Vehicles
If you lodge within 3 working days from the date of the incident all relevant claims documentation being:
- Claim Form
- Collision / Damage Report
- Front and Rear of the Hire Agreement
- One quote
- Registration Certificate
and your policy is financial in accordance with agreed terms and in the event that your vehicle is deemed a total loss, VHI guarantee that your loss will be settled within 21 days or your next month’s lease payment for your damaged vehicle will be on us. Additionally, we can offer the option to retain the wreckage of total loss vehicles.
At VHI we are happy to assist you in managing claims that fall below your excess. We provide fee for service claims management options which can be tailored to suit individual client needs.
For further assistance please contact our claims department on (07) 3239 7000 alternatively please email us at info@vhi.com.au